Responsible Gaming
Gambling Should Be Entertainment
At Richard Casino Australia, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should be enjoyed responsibly and within your means.
If you find yourself relying on gambling as income or to recover losses, it may be time to seek help. We're committed to supporting our players with the tools and resources they need to gamble safely.
Age Verification
Online gambling in Australia is only available to players who are 18 years of age or older. We strictly enforce age verification at account registration and during verification processes.
If you are under 18, you must not use our services. Parents and guardians concerned about a young person's online activity are encouraged to use parental control software.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs in yourself or others:
- Chasing losses by gambling more to recover money lost
- Gambling with money intended for essential expenses (rent, bills, food)
- Hiding gambling activity or lying about the amount spent
- Spending more time and money on gambling than intended
- Neglecting family, work, school, or other responsibilities
- Borrowing money to fund gambling
- Feeling anxious or irritable when unable to gamble
- Failed attempts to cut back or stop gambling
- Using gambling to escape problems or emotional distress
- Experiencing financial, relationship, or legal difficulties due to gambling
If you recognise any of these signs, please reach out for support.
Self-Help Tools & Safer Gaming Features
Richard Casino Australia provides several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you're willing to deposit within a chosen time period (daily, weekly, or monthly)
- Loss Limits: Set a limit on how much you're willing to lose during a session or time period
- Betting Limits: Control the maximum amount you can wager on individual bets
- Reality Checks: Receive pop-up reminders during play sessions showing how long you've been playing and how much you've spent
- Session Time Limits: Set automatic log-out times to prevent extended gambling sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all Richard Casino Australia services
To access these tools, please visit your account settings or contact our customer support team.
Support Organizations & Helplines
If you need help with gambling, please reach out to one of these trusted organisations:
Australia
- Gambling Help Online — Free, confidential counselling and support
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (available 24/7) - Gamblers Anonymous Australia — Peer support meetings across Australia
Website: www.gamblersanonymous.org.au
United Kingdom
- GamCare — Free counselling and support
Website: www.gamcare.org.uk - GamStop — National self-exclusion register
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Federal Centre for Health Education
Website: www.bzga.de
If You Need Help, Reach Out Today
Problem gambling is treatable, and you don't have to face it alone. Whether you're worried about your own gambling or that of someone you care about, support is available:
- Contact Gambling Help Online on 1800 858 858 (available 24/7 in Australia)
- Visit one of the support organisations listed above for confidential assistance
- Use the self-help tools available in your Richard Casino Australia account
- Speak with a trusted friend, family member, or health professional
Taking action early can make a real difference. If gambling is causing harm to your life, finances, relationships, or wellbeing, please seek help today.